ACKNOWLEDGEMENTS
To all those individuals and organisations with whom I have had the opportunity to interact as a friend, trainer, consultant or auditor, and who not only shared their experiences but also asked hundreds of questions, the answers of which I was compelled to seek.
To Vicki Utting, for her patience, support and value-adding nudging. To Asif Hayat and Affan Khalid, for their critical feedback. To my wife Shifa Naeem, for her love, support, constant encouragement, frequent editorial corrections and countless cups of green tea. To my grandchildren, Aameneh, Deena, Laila, Pareevash, Sophia, Zaara and Zarak, who were sometimes resentful but always very amused at my spending long hours working on my computer while writing this book.
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