Acknowledgments

My continued appreciation for the help the following people provided in terms of technical assistance and feedback on the first edition: Steve and Lori Hoevemeyer, Joe Giglio, and Debbie McQuaide.

As with the first edition, continued thanks goes to William Miller for his patience, support, and encouragement as he listened to me talk about and brainstorm parts of the second edition for months and months.

Special second edition thanks goes to Debbie Dover for reviewing some of the material and for sharing her insights and perspectives.

Finally, and most importantly, I’d like to thank my parents, Kurt and Donna, for their support and encouragement through all my endeavors in life—those they understood, as well as those they didn’t. ...

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