empathy
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‘We seem to have a long list of requirements from you here.
Which would you see as the priorities? Which can we let slip?’
Sometimes you will find competing hopes within the audi-
ence, e.g. one person wants to ‘Keep it short term’ and another
wants to ‘Look long term’. Allow the audience to decide where
they as a group would like to focus their attention.
5. Trim and agree.
‘Here’s our shortlist of what you’d like to get from the ses-
sion. Most of this is right in line with my own expectations.
We’ll probably get through most of these three main points
today, but do you mind if I let this point slip? It’s a complex
subject that I think would distract from our purpose, so
instead I’ll give you some suggested reading on ...