
managing the crowd
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Sniper [angrily] – ‘Yes, but you’re wrong, aren’t you? I proposed to my
wife sober. I talk emotionally to her all the time. I don’t even drink.’
Speaker [calmly] – ‘Thanks for sharing. [To the whole audience]
What do you think? Does that make our rule invalid, or is it the
exception that proves the rule?’
Welcome the comments, rather than battling them, or you will
only stoke the Sniper’s fire. Resist the temptation to try and
‘win’ the argument. Provide reasonable and tangible evidence to
support your point and leave it at that. Often Snipers’ energy
will fizzle out if they are left unprovoked.
What if . . . an audience ...