1THE CASE FOR PERFORMANCE SUPPORT

In a time of drastic change, it is the learners who inherit the future. The learned usually find themselves equipped to live in a world that no longer exists.1

—Eric Hoffer, American social writer

A STORY TO GET STARTED: THE MINNOWS, FROM BOB

My father ran a summer camp as part of his work with the YMCA. During one of those camps I was given the assignment with a friend to teach the Minnows how to swim. The Minnows were the youngest nonswimmers in camp. On that first morning of instruction, they all lined up along the edge of the pool. I was in the water with my teaching partner when, without warning, he reached up, grabbed one of the Minnows, and tossed him into the pool. The kid quickly popped to the surface ...

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