What we have to learn to do, we learn by doing.


Our industry has made great progress in meeting the instructional needs of people who are learning something for the first time and when they want to learn more. We have rightly broadened our approach from the traditional classroom to include other formal means to help people learn quickly and effectively. We have employed innovative technologies to make these learning opportunities available anywhere, any time. We are, for the most part, very good at focused, event-based learning—synchronous and asynchronous.

But on the whole, we have been negligent in addressing the most critical moment in any person’s individual learning process: his ...

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