January 2011
Intermediate to advanced
288 pages
6h 16m
English
book
Innovative Performance Support: Strategies and Practices for Learning in the Workflow
by Con Gottfredson, Bob Mosher
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Contents
Introduction: It Should Always Have Been about Apply
1 THE CASE FOR PERFORMANCE SUPPORT
Insights from a Thought Leader: Dr. Timothy R. Clark
2 SUPPORTING PERFORMANCE @ ALL FIVE MOMENTS OF NEED
Insights from a Thought Leader: Dr. Frank Nguyen
3 ESTABLISHING PROCESS AS YOUR LEARNING AND SUPPORT BACKBONE
Insights from a Thought Leader: Dr. Ruth Clark
4 BEGINNING AT THE MOMENT OF APPLY AND DESIGNING FROM THERE
Insights from a Thought Leader: Dr. Allison Rossett
5 BROKERING YOUR LEARNING ASSETS
Insights from a Thought Leader: Dr. Maggie Martinez
6 EMPLOYING THE STRENGTH OF SOCIAL LEARNING
Insights from a Thought Leader: Mark Oehlert
7 MANAGING DELIVERABLES WITH CONTENT MANAGEMENT PRACTICES
Insights from a Thought ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.