Contents

Foreword by Elliott Masie

Introduction: It Should Always Have Been about Apply

1 THE CASE FOR PERFORMANCE SUPPORT

Insights from a Thought Leader: Dr. Timothy R. Clark

2 SUPPORTING PERFORMANCE @ ALL FIVE MOMENTS OF NEED

Insights from a Thought Leader: Dr. Frank Nguyen

3 ESTABLISHING PROCESS AS YOUR LEARNING AND SUPPORT BACKBONE

Insights from a Thought Leader: Dr. Ruth Clark

4 BEGINNING AT THE MOMENT OF APPLY AND DESIGNING FROM THERE

Insights from a Thought Leader: Dr. Allison Rossett

5 BROKERING YOUR LEARNING ASSETS

Insights from a Thought Leader: Dr. Maggie Martinez

6 EMPLOYING THE STRENGTH OF SOCIAL LEARNING

Insights from a Thought Leader: Mark Oehlert

7 MANAGING DELIVERABLES WITH CONTENT MANAGEMENT PRACTICES

Insights from a Thought ...

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