Chapter 1

1. Eric Hoffer (1902–1983), U.S. philosopher, Reflections on the Human Condition, aph. 32 (1932, 1973).

2. McKinsey & Company, www.mckinseyquarterly.com/The_new_normal_2326.

3. See www.emc.com/collateral/analyst-reports/expanding-digital-idc-white-paper.pdf. See also Kathleen Parker, “Turn Off, Tune Out, Drop In,” Washington Post, December 2008, www.washingtonpost.com/wp-dyn/content/article/2009/03/31/AR2009033103318.html.

4. Martin Joerss and Henry Zhang, “A Pioneer in Chinese Globalization: An Interview with CIMC’s President,” McKinsey Quarterly, May 2008.

5. See “Compete and Collaborate: What Is Success in a Connected World?” 11th Annual Global CEO Survey, PriceWaterhouseCoopers, 2008, p. 36. The study notes that the “ability ...

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