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Chapter 2
Lean Key Performance
Indicators
Frederick the Great’s advice that one who tries to protect everything protects
nothing applies to performance indicators as well. An organization that tries
to measure everything similarly ends up measuring nothing because a work-
force that has to pay attention to a huge laundry list of key performance
indicators (KPIs) cannot devote to each one the attention it might or might
not deserve. The eventual result is that most or all soon become meaning-
less. “Five or less” is a frequently quoted rule of thumb.
Table1.1 listed four critical to Lean (CTL) characteristics: (1) waste of the
time of things, ( ...