
179
Chapter 15
Conclusion
This book’s purpose has been to provide the user with a framework for a
sustained and disciplined approach to continuous Lean improvement. The
key takeaways are as follows:
1. A set of simple, straightforward, and easy-to-remember Lean key perfor-
mance indicators (KPIs) that are also the critical to Lean (CTL) charac-
teristics of any process that delivers a product or a service
2. The Isolate, Measure, Assess, Improve, Standardize (IMAIS) continuous
improvement cycle that, although similar to all other improvement cycles,
sets out explicitly to look for trouble in the form of waste instead of wait-
ing for trouble t