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Chapter 11
Infrastructure and
Resources: Details
A manufacturing or service operation requires appropriate human, physical,
and information resources to function correctly. This chapter provides details
and ideas.
Workforce Training and Empowerment
The phrase “it worried the men” with regard to waste at Ford’s River Rouge
plant (Norwood, 1931) sums up a key element of a successful Lean organiza-
tional culture; the workforce must be able to identify all forms of waste and
be unwilling to accept any of them.
Many forms of waste differ from poor quality by being asymptomatic. A
quality problem triggers the organizational equivalent of pain: scra ...