Learn AWS Serverless Computing

Fulfillment

The fulfillment stage of the model is where we add integration to our own application logic. Activities in this stage might include further validation of the intent and then performing the action to fulfill or carry out the intent. Using our airline example again, when booking a flight, the fulfillment stage might include some of the following tasks:

• Check that the user is a valid traveler in the CRM system
• Update the flight booking ERP system
• Debit the user's credit card
• Send a confirmation email

Of course, the real-life process is much more complicated than this, but you get the idea.

We have a couple of options for the implementation of the fulfillment stage. These options are as follows:

• Return the intent response data ...