November 2017
Intermediate to advanced
670 pages
17h 35m
English
Systems engineering is all about creating more value for our customer with fewer resources.
A lean IT department understands its customer’s business and what customer value means and focuses its efforts to continuously increase it. The goal is to provide maximum value to the customer through a perfect value creation process that has zero waste.
For example, if your customer sells chicken to consumers, then every new project must start with this question: Will this project help our customer sell more chicken?
To accomplish this, lean thinking changes the focus of management from optimizing separate technologies, and vertical departments to optimizing the flow of products and services through entire value streams ...