September 2014
Intermediate to advanced
268 pages
6h 34m
English
Thanks to our Editor
We appreciate the honest and accurate feedback received from Debbie DuFrene, our editor, who helped us tremendously with this book. The features, figures, tables, charts, and graphs all were made much better because of Debbie’s meaningful comments; her untiring efforts were essential in shaping this book. We appreciate her surgical pen and feel that her insistence on point-of-views, technical details, and painstaking adherence to specificity has made this book a useful tool in preparing professionals to resolve management problems that require well-developed communication skills. We also appreciate the efforts of others who reviewed the book’s chapters and materials.