Delivery reports

Hearing from users that an email was never delivered is a pretty common experience for administrators. From time to time, it’s true that problems cause Exchange to stop working, and messages don’t get delivered, but in most situations, the problem that stops a message from getting to its final destination is simple user error. Typical reasons include messages being addressed incorrectly (sent to the wrong person), messages queued to be sent in the future, or messages in the Drafts folders waiting to be sent. You can also find information about received messages such as the membership of groups in the recipient list and whether a rule operated on a message (Figure 6-20).

Although it’s satisfying for an administrator eventually to ...

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