September 2012
Beginner
608 pages
15h 7m
English
Content preview from Observing the User Experience, 2nd EditionBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 8
More Than WordsObject-Based Techniques
The stuff that dreams are made of is often difficult to express in words but may be imaginable as pictures in your head.
Elizabeth Sanders, Generative Tools for CoDesigning
Talking and listening underpin most user research techniques. However, there’s a lot that people know and feel about the world that they have difficulty expressing in words. Maybe they have difficulty remembering the concrete details that will bring a vague memory of a vacation to life. Maybe they can’t quite articulate what would improve their experiences with a frustrating wait for medical attention in a hospital emergency center. Maybe they aren’t quite sure how to explain something as psychologically complicated as their ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.