
xxv
Author
Jussi I. Kantola is a professor in the Department of Production at the University
of Vaasa, Finland. Before that, during 2009–2012, he was associate professor in
the Knowledge Service Engineering Department at the Korea Advanced Institute of
Science and Technology (KAIST). During 2003–2008, he worked in the Tampere
University of Technology, Pori, Finland, and the University of Turku, Finland, in var-
ious research roles, including that of research director in the IE and IT departments.
He earned his rst PhD in industrial engineering from the University of Louisville,
Kentucky, in 1998, and his second PhD in industrial management and ...