This chapter begins with a pop quiz:
Q1: What annual employee turnover has your organization experienced over the last few years?
Q2: How much does it cost on average to replace a person who leaves?
Score yourself as follows: If you had any answer at all to the two questions, you pass. Otherwise, you fail. Most people fail.
In all fairness, perhaps it’s not your job to know about such things. Okay, we’ll re-score your quiz. You pass if anyone in your organization has a real answer to the two questions. Most people still fail. We avoid measuring turnover for the same reason that heavy smokers avoid having long serious talks with their doctors about longevity: It’s a lot of bother that can only result in bad news.