34. Making Change Possible

“People hate change . . .and that’s because people hate change. . . .I want to be sure that you get my point.People really hate change. They really, really do.”

—Steve McMenaminPrincipal, The Atlantic Systems Guild

Steve made this statement to an audience of IT managers who were attending the Guild’s 1996 London Conference. More than a little troubled by this view, at first the managers were pretty comfortable with rejecting it: “Hey, we build systems that change how people work and play. We try hard to make sure that the changes will be for the better. We explain how the new way will be better; sometimes, we even use precise geometric logic. Why would any rational person resist any change for the better?” To the protesters, ...

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