32. The Ultimate Management Sin Is . . .
The ultimate management sin is wasting people’s time. It sounds like this should be an easy sin to avoid, but it isn’t. You have some needs of your own as a manager, and these needs may run squarely against your intention to preserve and use wisely the time of the people working under you.
You call a meeting with your staff but arrive late yourself (you had to take an urgent call from your own boss), leaving the others to cool their heels. Or, you let yourself be called out of the meeting for a quick but important chat with the client, and the meeting loses focus without you. Or, you call a meeting and it becomes evident that the meeting itself is a waste of everyone’s time (except possibly ...