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PART ONE: INTRODUCTION TO EVALUATION
ONE: FOUNDATIONS OF EVALUATION
A Brief Overview of Evaluation History
Evaluation: Purpose and Definition
Performance Improvement: A Conceptual Framework
Making Evaluation Happen: Ensuring Stakeholders' Buy-In
The Evaluator: A Job or a Role?
The Relationship to Other Investigative Processes
When Does Evaluation Occur?
General Evaluation Orientations
Challenges That Evaluators Face
Benefits of Evaluation
TWO: PRINCIPLES OF PERFORMANCE-BASED EVALUATION
Principle 1: Evaluation Is Based on Asking the Right Questions
Principle 2: Evaluation of Process Is a Function of Obtained Results
Principle 3: Goals and Objectives of Organizations ...