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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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PRINCIPLE 2: EVALUATION OF PROCESS IS A FUNCTION OF OBTAINED RESULTS

Two concepts that often get blurred in organizations (and in life) are what and how or, stated another way, ends and means. Ends are results, accomplishments, and consequences, and means are the ways, methods, and resources that can be used to accomplish ends.

Evaluation compares results (and consequences) with intentions. Useful evaluations focus on ends and not just on means. Evaluation results provide data and information for making useful decisions relative to the merit and worth of what the organizational system has used, done, produced, and delivered, which is called valuation.

The abundant guides to program evaluation—often with self-contained criteria such as number ...

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