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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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THE EVALUATOR: A JOB OR A ROLE?

The term evaluator describes not only one profession or occupation, but also a given role at a particular time. Individuals conducting evaluation often wear many hats. They may be internal employees, members of the management team, faculty members, or consultants who have acquired interest and expertise in measurement and evaluation through education, training, or experience. In some cases, individuals arrive at this point by default and face an unexpected request to conduct an evaluation. They could be trainers who are charged with demonstrating the value of their training programs and departments. They may even be individuals who because of their status as a subject matter expert in some solution or program are ...

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