Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

PREFACE

There are excellent books on evaluation already in print. Some focus on the history and theory of evaluation, some provide a comprehensive analysis of evaluation models and approaches, and some primarily offer insights into methodology. Although this book addresses these concepts, it is not intended to replicate or refute any other work. Rather, it is organized in such a way as to illustrate evaluation in the context of performance improvement. This work is directed at the following audiences:

• Performance improvement practitioners who seek to do evaluation well, wish to become sufficiently versed in evaluation so as to work well with evaluators, or want to integrate an evaluative perspective in all phases of performance improvement, ...