Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance

ENSURING COMMITMENT

It is vital to get the ownership of evaluation and performance by those who define, deliver, and receive organizational objectives, products, and services. Evaluators and stakeholders must define the required contributions each will make so that they can create a solid partnership for success. Trust, understanding, and agreement on a common destination—results to be achieved—are all key to a successful enterprise. Without the commitment and participation of all of the stakeholders, the success of the evaluation will be less than it could be.

Evaluation data can sometimes be unnerving for stakeholders. Imagine the sense of loss of control when faced with evaluation: on the one hand, they want to know what issues must be resolved ...