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Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance by Ingrid Guerra-López

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PERFORMANCE IMPROVEMENT: A CONCEPTUAL FRAMEWORK

The field of performance improvement is one of continuous transition and development. It has evolved through the experience, reflection, and conceptualization of professional practitioners seeking to improve human performance in the workplace. Its immediate roots stem from instructional design and programmed instruction. Most fundamentally, it stems from B. F. Skinner and his colleagues, whose work centered on the behavior of individuals and their environment (Pershing, 2006).

The outgrowth of performance improvement (also called human performance technology) from programmed instruction and instructional systems design was illustrated in part by Thomas Gilbert's behavioral engineering model, which ...

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