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Radical Collaboration : Five Essential Skills to Overcome Defensiveness and Build Successful Relationships
book

Radical Collaboration : Five Essential Skills to Overcome Defensiveness and Build Successful Relationships

by James W. Tamm, Ronald J. Luyet
June 2010
Intermediate to advanced content levelIntermediate to advanced
336 pages
7h 51m
English
HarperCollins Publishers
Content preview from Radical Collaboration : Five Essential Skills to Overcome Defensiveness and Build Successful Relationships

CHAPTER 5

LISTENING

The Most Often Taught Unused Skill

There’s a lot more to listening than simply keeping your mouth shut… but that’s a good start!

We’ve already talked about some skills for telling the truth. The other side of creating a truthful environment is being able to listen openly and sincerely to others.

BOX 5-1

There’s a lot more to listening than simply keeping your mouth shut… but that’s a good start!

THE IMPACT OF LISTENING

The impact of good listening is remarkable. It has a positive impact on the speaker, the listener, and the relationship. People consistently report that they increase their level of openness when they feel listened to. They almost always disclose more information than they thought they would at the start of ...

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Publisher Resources

ISBN: 9780062013569Purchase book