CHAPTER 5

LISTENING

The Most Often Taught Unused Skill

There’s a lot more to listening than simply keeping your mouth shut… but that’s a good start!

We’ve already talked about some skills for telling the truth. The other side of creating a truthful environment is being able to listen openly and sincerely to others.

BOX 5-1

There’s a lot more to listening than simply keeping your mouth shut… but that’s a good start!

THE IMPACT OF LISTENING

The impact of good listening is remarkable. It has a positive impact on the speaker, the listener, and the relationship. People consistently report that they increase their level of openness when they feel listened to. They almost always disclose more information than they thought they would at the start of ...

Get Radical Collaboration : Five Essential Skills to Overcome Defensiveness and Build Successful Relationships now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.