ROI in Marketing: The Design Thinking Approach to Measure, Prove, and Improve the Value of Marketing
by Jack Phillips, Frank Q Fu, Patricia Pulliam Phillips, Hong Yi
ACKNOWLEDGMENTS
Although it sounds cliché, it is still so important to say: we could not write this book without the many clients we’ve worked with throughout the years. We have had many opportunities to evaluate marketing programs, from simple ads and promotions to corporate sponsorships and golf outings. We thank all the clients and customers who have invited us in to work with them and in some cases experiment with different possibilities. As we added value to our customers, we have learned from these experiences. We appreciate those individuals who have helped shape our work in the marketing field.
We would like to thank the ROI Institute staff for their continued support as a team. In particular, we would like to thank Hope Nicholas, director ...
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