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SHRM Society for Human Resource Management Complete Study Guide
book

SHRM Society for Human Resource Management Complete Study Guide

by Sandra M. Reed
January 2022
Intermediate to advanced
496 pages
13h 46m
English
Sybex
Content preview from SHRM Society for Human Resource Management Complete Study Guide

Chapter 7Employee Engagement and Retention

Exam Notables

Run a simple Internet search on the term “employee engagement,” and see how many results are returned. When I did it, I received about 545,000,000. So, when I say that “much has been written about the topic of employee engagement,” I am not kidding! But what makes this such a hot topic?

The history of the research is compelling. Many suggest that the concept of employee engagement made its first appearance in a 1990 journal article titled, “Psychological Conditions of Personal Engagement and Disengagement at Work,” (doi.org/10.5465/256287) by William Kahn. Since then, engagement has been regarded as the magic bullet of all things in people management, improving outcomes in customer ...

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ISBN: 9781119805489Purchase Link