Chapter 7Employee Engagement and Retention
Exam Notables
Run a simple Internet search on the term “employee engagement,” and see how many results are returned. When I did it, I received about 545,000,000. So, when I say that “much has been written about the topic of employee engagement,” I am not kidding! But what makes this such a hot topic?
The history of the research is compelling. Many suggest that the concept of employee engagement made its first appearance in a 1990 journal article titled, “Psychological Conditions of Personal Engagement and Disengagement at Work,” (doi.org/10.5465/256287) by William Kahn. Since then, engagement has been regarded as the magic bullet of all things in people management, improving outcomes in customer ...
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