Chapter 8Learning and Development
Exam Notables
If you've always done it that way, it's probably wrong.
Charles F. Kettering, co-founder of Delco
Strategically, innovation lag has been the doom of many giant brands, including Blockbuster Video, Kodak Film, and Toys “R” Us. Even the popular shoe brand Converse failed to succeed on the strength of their iconic shoe, surviving only because brand giant Nike acquired them. Operationally, the need for innovation and disruption exists in all business units due to the need to balance the demands of time, cost, and quality. In the realm of learning and development (L&D), the need for disruption and change has accelerated over the last several years—and not just because of the pandemic. This accelerated ...
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