January 2022
Beginner
176 pages
1h 53m
English
Content preview from Simple Truths of Leadership
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Most leaders think they know what motivates their people—either money or more responsibility. When you think that way, and one of your people is performing well, you might say one of two things:
• “I’m so pleased with your work; I’ve negotiated a nice raise for you.” But in this case, the person doesn’t have pressing financial needs and might be thinking, “What I’d really like instead is more responsibility around here.”
• “In recognition of the great job you’ve been doing with customer relations, I’m giving you more responsibility.” However, in this case the person has had health problems in the family and could use some extra cash.
You’ve now given a raise to someone who wants ...
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