January 2022
Beginner
176 pages
1h 53m
English
Content preview from Simple Truths of Leadership
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When I work with leaders on building trust, I often hear, “I don’t need to learn how to build trust. People already trust me.” These leaders see trust as a destination—something to achieve—and once you have it, you don’t need to actively work at keeping it.
The truth is that building and keeping trust is a journey, an ongoing process of demonstrating trustworthiness. Like any journey in life, there will be days where the travel is smooth and easy and times when the road is rough and bumpy. We will inevitably do something to erode trust—and when that happens, it’s good to have a process to follow to rebuild it. Trust can usually be restored if both parties are willing to work ...
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