January 2022
Beginner
176 pages
1h 53m
English
In my work, I have found that people have a common misconception about trust. Many people believe trust just happens, through some sort of relationship osmosis. The truth is that building trust is a skill. And, as with any skill, we can learn it and become better at it with practice. Since trust is either built or eroded by the behaviors we choose to use, we can enjoy more trust in our relationships when we use the right kind of behaviors.
In the book Trust Works! Ken and his coauthors Cynthia Olmstead and Martha Lawrence share the ABCDs of building trust. I have built on this work by coauthoring our company’s Building Trust training ...
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