CHAPTER 11AStudies in Project Quality ManagementAchieving Business Excellence Using Baldrige, Business Process Management, Process Improvement, and Project Management

ALAN MENDELSSOHN, RESOURCES GLOBAL PROFESSIONALS

MICHAEL HOWELL, ASQIBM GLOBAL BUSINESS SERVICES

In today’s challenging global economy, many businesses are struggling just to stay alive. Even those that survive are finding it more difficult to achieve sustained profitability. No matter what the type of business, no matter what product or service is provided, an organization exists to serve its customers in an efficient and effective way. And when done right, the business will be more profitable.

So what is the secret to success? There is none. What it takes to be successful, what ...

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