CHAPTER 31Six Sigma and Project Management

RIP STAUFFER, SENIOR CONSULTANT, WOODSIDE QUALITY SOLUTIONS

In general, Six Sigma is a data-driven, project-based, team-driven, and customer-focused methodology for achieving breakthrough levels of performance in strategically important processes. Six Sigma is essentially a quality initiative, in the vein of Total Quality Management (TQM), Lean Manufacturing, Business Process Reengineering (BPR), Statistical Process Control (SPC), and Continuous Improvement (CI). Many of these other process quality initiatives focus largely on the ongoing management and control of processes; many of the actions taken for improvement tend to be relatively quick turnaround, “just-do-it” reactions to emergent signals from ...

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