CHAPTER 33Social Media Tools: An Introduction to Their Role in Project Management

ALAN LEVINE, CHIEF INFORMATION OFFICER, JOHN F. KENNEDY CENTER FOR THE PERFORMING ARTS, AND CHAIRMAN OF THE BOARD, TESSITURA NETWORK, INC.

It is likely that the trend I’ve noticed in our workplace in recent years developed gradually, starting with one or two people and spreading. But the revelation of it came to me suddenly, just before the phenomenon reached critical mass.

I walked into an office at the Kennedy Center, where our software developers sit in a U-shaped arrangement facing the walls with an open space in the center for group discussions that also allowed one to easily see what everyone was doing. I must have been unusually quiet, because nobody “alt-tabbed” ...

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