About the Authors


Mary Jo Assi, DNP, RN, NEA-BC, FAAN, is Press Ganey’s Associate Chief Nursing Officer, leading strategies for strengthening caregiver resilience and engagement, reducing patient suffering, and delivering compassionate, connected care. Prior to joining Press Ganey, Mary Jo was vice president of nursing practice and innovation at the American Nurses Association (ANA). While serving in this capacity, she led the organization’s strategic initiative to develop a Center of Innovation to promote and support best practices for enhancing the nursing work environment. Prior to this work, she led additional ANA initiatives focusing on ...

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