November 2019
Intermediate to advanced
240 pages
6h 57m
English

1. For privacy reasons, we have altered significant details of this story.
2. Material taken from unpublished Press Ganey workforce engagement data.
3. “Achieving Excellence: The Convergence of Safety, Quality, Experience and Caregiver Engagement,” 2017 Strategic Insights Report (white paper, Press Ganey, 2017), 5.
4. “Achieving Excellence: The Convergence of Safety, Quality, Experience and Caregiver Engagement,” 8.
5. Reporting on a survey conducted in February 2019, JP Morgan observed that, “US healthcare organizations are wrestling with a challenging duality . . . while the majority expect to increase hiring for ...
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