The Engaged Caregiver: How to Build a Performance-Driven Workforce to Reduce Burnout and Transform Care

CHAPTER3

Defining and Delivering a Comprehensive Engagement Strategy

Shannon Vincent and Lynn Ehrmantraut

To improve performance, organizations should adopt a comprehensive strategy that aligns culture and talent with organizational goals. We present five critical steps organizations should embrace when beginning to develop their engagement strategy, as well as when they’re reevaluating and bolstering an existing strategy.

YEARS AGO, WHEN meeting with the chief nursing officer (CNO) of a health system that had recently won the prestigious Malcolm Baldrige award for healthcare quality, a member of our team remarked on the organization’s inspiring ...