The Engaged Caregiver: How to Build a Performance-Driven Workforce to Reduce Burnout and Transform Care

CHAPTER5

Measures, Metrics, and Key Drivers

Kristopher H. Morgan, PhD, and Stephanie B. Weimer, MA

Engagement-related metrics serve many functions for leaders, helping them set goals, ensure accountability, and distinguish between good and bad strategies. But you must attend to the quality of your metrics if you are to reach your organizational objectives.

A LONGTIME PARTNER client of ours recently learned a hard lesson about how vital measurement and metrics are to the success of an organizational transformation initiative. After several years of working with us, the organization decided to discontinue our validated core instrument and use ...