CHAPTER7

Nursing Engagement

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Christina Dempsey, DNP, MSN, CNOR, CENP, FAAN, and Mary Jo Assi, DNP, RN, NEA-BC, FAAN

Nurses comprise the largest segment of healthcare workers, and they interact most directly with patients. As such, nurses profoundly influence both organizational culture and patient experience. This chapter explains why efforts to improve culture and patient experience require a stable corps of skilled, engaged nurses, and why those nurses must be dedicated to the delivery of safe, high-quality, patient-centered care.

IT’S SAD BUT true: the healthcare industry is failing to meet nurses’ social, emotional, and professional needs. ...

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