The Engaged Caregiver: How to Build a Performance-Driven Workforce to Reduce Burnout and Transform Care

Introduction

Martin Wright

An engaged and resilient workforce is essential for achieving robust safety, quality, and patient experience outcomes. To catalyze high performance, healthcare organizations must prioritize workforce engagement, accelerating improvement, creating alignment, and fostering an engaged culture.

THE HIGH-PERFORMING EXECUTIVE team of a large health system had gathered for its organization’s annual strategy retreat. Although the organization was doing well, passions sometimes ran high on the team, leading to heated debates and disagreements. The decision-making process was sometimes opaque, and behind-the-scenes maneuvering ...