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The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want
book

The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want

by David Sirota, Louis A. Mischkind, Michael Irwin Meltzer
January 2005
Intermediate to advanced
400 pages
9h 30m
English
Pearson
Content preview from The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want

Appendix A. Survey Administration and Population Composition

Administration

This book's data are taken from questionnaire surveys administered by Sirota Consulting from 1994–2003. The surveys are self-administered and use three different methods: the web, paper and pencil, and Interactive Voice Response (IVR). (IVR is an automated call-handling system where respondents are guided through a survey on the phone. A computer asks the questions and the respondent enters his or her answers using the telephone keypad or by communicating the answers orally.) The approximate percentages of respondents using these three methods over the decade are as follows:

Web-based method

65 percent

Traditional paper-and-pencil method

30 percent

IVR method

5 percent

The percentage ...

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Publisher Resources

ISBN: 0131423304Purchase book