Chapter 2. Employee Enthusiasm and Business Success
“…there is one key to profitability and stability during either a boom or bust economy: employee morale.” | ||
| --Herb Kelleher, Southwest Airlines Founder | ||
“Only people who want to, work this hard.” | ||
| --Jim Mittelhouser, Netscape Founding Engineer, commenting on the 70-hour workweek norm at Netscape | ||
Having explored the question of what workers want in the previous chapter, we now must ask the obvious and legitimate business question: so what? Simply put, what does employee enthusiasm have to do with business success? Because, from the organizations' perspective, unless there is a connection between what workers want and what organizations need (bottom-line results), there is little reason to pursue ...
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