A Look BackAre We Doing Better Now?Socializing While WorkingThe Negative Effect of Uncooperative Co-WorkersContentious Workgroups Are a DragBuilding PartnershipHow Can the Misperceptions Be Uncovered, Confronted, and Corrected?A Short Course on Effective Partnership WorkshopsEstablish Workshop Ground RulesA Typical Workshop AgendaAction Example: IT and Its Users