The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want

Introduction

The impact shook everything for blocks. Fire, charged by thousands of gallons of jet fuel, sucked so much oxygen out of the air around the impact zone that windows in nearby buildings blew out as the towers of the World Trade Center began to wither and then collapse. On the 32^nd floor of the World Financial Center, the offices of Barron's Magazine shook. Computers, office supplies, and equipment flew out the windows. Stunned workers held on for dear life. Then, they carefully made their way out of the building to safety. The editorial and business offices of Barron's Magazine had been almost instantaneously decimated. The damage was so great that it took more than a year to refurbish the offices.

Yet, on September 11, 2001, as people ...