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The Four Obsessions of an Extraordinary Executive: A Leadership Fable by Patrick Lencioni

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COLD WATER
Staff meetings since the off-site session had become less and less crisp. Although Rich had begun to restore some of his outwardly positive disposition, the group knew that his passion and enthusiasm were not what they had come to expect. Still, decisions were being made, and work was getting done.
 
At the end of one of those meetings, Janet stood to make a statement. “Before we break, I have two pieces of news to give you, neither of which is good.” She had everyone’s attention. “First, Mark and I just learned that we might be losing Trinity as a client.”
 
Tom’s face went white. “What? I thought that Amy and her team had that under control.”
 
Mark explained. “So did I. And so did Amy. She spoke to Andrew O’Brien, who said they’re ...

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