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The Hard and Soft Sides of Change Management
book

The Hard and Soft Sides of Change Management

by Kathryn Zukof
March 2021
Intermediate to advanced
340 pages
9h 25m
English
Association for Talent Development
Content preview from The Hard and Soft Sides of Change Management

8

Listening to Opposing Views

Have you ever been in a situation at work that could be described as “a slow-moving train wreck”? You could see disaster coming as a result of some misguided decision, but didn’t feel like you had the opportunity to voice your concern or the authority to stop the decision from being implemented. Perhaps your co-workers saw the calamity coming too, and they also said nothing. And, when it was all over, and the damage was done, perhaps you said to yourself, “I knew this was going to be a disaster. Why didn’t anyone stop it?”

I’ve experienced this scenario, and I bet you have too. But I’ve also worked with an organization that deliberately took steps to avoid this kind of mishap. I was in a room where the project leader ...

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Publisher Resources

ISBN: 9781950496884