The Hard and Soft Sides of Change Management

Introduction

It’s quite a predicament, isn’t it? At work, and maybe even in our personal lives, we hear that change is the only constant. We live in a wild, wild world, characterized by volatility, unpredictability, chaos, and ambiguity. To adapt to this ever-changing environment, our organizations introduce even more change. We implement new technology, policies, and procedures. Employees transition to working from home, or they transition back to a brick-and-mortar office environment. New leaders join our organizations and introduce different ideas about how to interact with customers. They change the structure of our workplace, establishing new departments one day and eliminating entire divisions the next. Sometimes these changes produce the ...