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Developing Knowledge, Skills, and Attitudes Needed to Support the Change
Have you ever had a simple routine down pat—something you didn’t need to think about, like navigating to your gate at the train station you commute from each day or placing an order on an app you use all the time—and then suddenly things changed? Your gate moved. The app was updated. And for a short time, until you adjusted, you found yourself devoting mental energy to a task that previously had been so easy, something you didn’t even need to think about. You might have felt mildly annoyed, unsettled, maybe even aggravated for the minutes or days it took until you settled into your new routine.
The same situation can arise in the workplace when change occurs. Your office ...
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